Government formulates draft consumer policy for customer benefit - India News and Travel Times Provides India-centric and other News and Features

To ensure quality goods, services and technology to customers at reasonable prices, the government has put together a draft national consumer policy. A decision was taken on the concerned matter by all stakeholders before the Department of Consumer Affairs arrived at a final decision. Taking note of India integrating with the global market gradually, the draft policy claims that trade practices need to be acknowledged and synchronized to avert exploitation of gullible customers The laws and codes need to be re-engineered to make them compatible with consumer empowerment, said an official statement. The proposed policy should cover empowering consumers through education and awareness, besides providing rights to consumers and mechanism for resolution of disputes, the official statement added.