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Citibank inaugurates new customer-friendly branch in Pune | Citibank India today inaugurated its new state-of-the-art branch premises in Pune at Koregaon Park on the North Main Road. The new branch premises were formally dedicated by Shirish Apte, CEO, Citi Asia-Pacific together with Pramit
Jhaveri, Citi Country Officer, India and N. Rajashekaran, Country Business Manager,
Global Consumer Group, Citi India. This new branch reflects Citi's global design
template that has evolved from a traditional, transactional banking environment
to a more intuitive, customer-friendly layout. These new premises emphasize enhanced
relationships by offering customers a more comfortable and collaborative space
to conduct business, greater privacy and more effective use of technology. In
its new location, the Branch will continue to provide the full range of Citibank's
products and services to Pune's retail and institutional clients, including 'Citigold',
the Bank's flagship, wealth management platform for high net worth customers.
On inaugurating the branch, Shirish Apte, CEO, Citi South Asia said, "I am delighted
to dedicate this new branch in Pune that has an exclusive state-of-the-art Citigold
Select Lounge. Citibank has a very long history in India and India remains one
of the priority markets for the company. As such, we will continue to make significant
investments in India across a wide range of businesses and services and our customers
and clients in Pune should see the benefits of these investments." Speaking at
the inauguration, Pramit Jhaveri, Citi Country Officer, India said, "The prime
location of this new branch underlines our commitment to deliver a superior banking
experience, catering to the changing needs of our customers. Strengthening our
presence in the city demonstrates the importance we place on being the bank of
choice for our customers and is indicative of the many growing opportunities the
city presents to further our consumer and commercial banking franchise here."
Unique to this new Pune branch is the fact that it is one of the early Citibank
branches in India to house an exclusive CitiGold Select Lounge. This dedicated
space will specially cater to the branch's Citigold clients whose needs are increasingly
getting more complex and specific, requiring a higher degree of personalization
and specialization. Among some of the key design enhancements at the new Pune
branch that come together to differentiate the customer experience are the use
of warm colors, comfortable furniture, larger-scale window graphics, greater privacy
and the use of swivel flat-screen monitors and round tables to facilitate more
productive customer/consultant discussions. Citibank's branch network in India
spans 42 branches across 30 cities. The Bank operates a total of ten branches
in Maharashtra of which six branches are located in Mumbai and one each in Pune,
Nashik, Akola and Nanded. Citibank Pune branch is open Monday through Friday from
10 AM to 6 PM and Saturday 10 AM to 2 PM. In addition, customers have access to
24-hour banking through multiple channels such as CitiPhones, Citi Mobile, Citibank
Online (www.citibank.com/india) and ATMs. |
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